Privacy Policy

CDNF is committed to maintaining your privacy! We will not sell or share any of the information that we collect from you with any other company or individual for any purpose.  That is our Promise.

For added protection, our online ordering system is secured using a Verisign Digital Certificate. This ensures that all information (credit card number, address, phone number, etc.) you send to us through our web site will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted form. Certificate technology allows us to decrypt the information, and view it in plain text form with a unique key.
 

Security Policy

This website takes every precaution to protect our users’ information! When users submit sensitive information via this website, your information is protected both online and off-line.  Our site used three methods to protect our customers:

1.    Sensitive information and orders can only be accessed through a third party software known as Maximizer.   No other software can open orders.

2.    All information that is collected via the order/inquiry form is encrypted using a 128 bit digital SSL encryption and can only be decrypted by CDNF.

3.  No customer information is stored on our server, once the order has been received, it is decrypted using a special Digital Key and processed immediately.    No information will reside anywhere on our servers, so there is no information for someone to get at.

 Verisign.com.

Products Out Of Stock Policy:

As with any business, some items may not be available at the time of purchase.  When this happens, CDNF will not ship out your order until you have been notified which items are not currently in stock.  You will be provided with an estimate time for delivery, and then can make a choice whether to ship the order without the out of stock item(s) or have us wait and complete your order before shipping.

Canada Wide Shipping - Flat Fee of $8.95

At CDNF we want you shopping experience to be pleasant and worry free.   We have a flat shipping charge of $8.95 for all Canadian Destinations.   All orders will be sent via , and will reach their destination within 4-5 days (Usually 2-3 days).   Depending on the total weight of the order, we may at our discretion ship via Free Expedited Shipping  to reduce shipping costs to us.  Once the order is processed, a tracking number will be provided via email.

You can track you package(s) via this link:

Most order will be shipped the same or next day by 2:00pm eastern standard time.   If an order is received over the weekend, it will be process on the next business day.

Toronto and Mississauga Customers Free Deliver (via CanadaPost Expedited as long as the order is over $50 before taxes, otherwise a charge of $8.95 will be charged for shipping.

International Orders (including U.S.)

International Customers, will be charged 100% of the shipping costs to their invoice.  CDNF provides three options to International Customers:

CanadaPost Xpedited (Econimical 10-15 business day deliver to most locations) - Actual shipping charges will be added to invoice when calculated.

CanadaPost XpressPost (Faster service, 4-5 business day delivery to most locations, however this service does cost more! Actual shipping charges will be added to invoice when calculated.

Provide A Quote - If you provide us with your full address, we would be happy to provide you with a quote for your approval.   A quote will be emailed to you usually within 24 hours, please check your email to avoid delays.

Shipping charges over the last year have increased dramatically and CDNF is sensitive to customer needs.  We normally respond with a shipping quote on the same or next business day, please check your email to avoid delays.

CDNF will try to accommodate all our customers, if you plan to make a large purchase, please email us and we will try to work something out!

Based on the country into which you are sending the products, you may incur customs charges levied at the time your package reaches the destination country. You are responsible for these charges. These charges may include import duties and/or taxes that may be due at the time the package is retrieved by the recipient.  Customs charges are in most cases based on the actual invoice value of your order, which will accompany your order. The recipient will also be responsible for any additional charges for customs clearance. Please check with your local authorities before placing your order to determine what duties/taxes (if any) may be imposed.

Payment Methods:  We accept the following credit cards: Visa & Mastercard.  We do not accept personal checks!  We accept Money Orders, however your order will not be shipped until we have received you payment. We will ship C.O.D. (Canada Only), A $6.00 Service charge will be added to your order.  
 

Return Policy:   We cannot accept returns on opened merchandise. All un-opened merchandise can be returned for exchange or credit. Customer is responsible for all shipping charges on returns.  We encourage customers to ask questions, and review all the products purchased on our site very carefully before placing orders.  CDNF provides full descriptions for all products.  If you have any questions please email us at info@cdnf.com

Damages/Shortages:  All orders are photographed with a digital camera and tripled check for accuracy. All shortages are to be reported within 24 hours of receipt. Please keep the original carton. Please report all damages within 24 hours so we may file claim with shipper. Email us at sales@cdnf.com